Water Bills

Water bills can be located and paid for by searching the property address on the City's utilities portal. Bills can be paid online, by phone, by mail, or in person. 

Warning! Utility Scams

Residents of Ferndale and in cities across the country have been experiencing phone call and email scams from individuals posing as Government employees who are falsely informing residents that their utility bills are past due and they need to make a payment over the phone or their utility will be shut off.


Ferndale does not shut off water unless there is an emergency and it is necessary to complete a repair, which residents would be notified of beforehand directly from the Department of Public Works


If you receive a phone call or email requesting payment for a past due utility bill that you were unaware of:


  • Hang up and call the utility company directly. Call the company using the number on your bill or the utility company's website, even if the person who contacted you left a call-back number. Often times, those call back numbers are fake. If the message came by text message, do not respond. If your bill says you owe a balance, pay as you normally would, not as the caller says you need to. 


  • Never wire money or pay with a reloadable card, gift card, or cryptocurrency to anyone who demands it. Only scammers will require those kinds of payment. Your utility company will not ask you to pay that way. Once you send the money, you most likely will not be able to get it back. 


How to Pay Your Water Bill


Search the property address from the utilities portal and locate the property account information. Bills can be paid in full or partially. After entering the payment information, a confirmation will be sent. 


Mail your bill payment using the return envelope provided with your bill. Submit payment via check or money order; please don't send cash through the mail.


Call the automated number at 866-873-9157 to pay your bill 24 hours a day, seven days a week using a credit or debit card. You will need to have your account number (located on your water bill) handy when calling. Please be advised: partial payments cannot be made over the phone; to pay a partial balance, please pay online.


Pay your bill in person at City Hall, 300 E. Nine Mile Rd., during regular business hours: Monday–Thursday, 8:00 a.m.–5:30 p.m. Or, drop your bill and payment into the 24-hour dropbox, located outside the front entrance of City Hall. 


Dropbox: Dropbox payments may be made by personal check, money order, or cashier's check. The drop ox contents are removed prior to noon Monday through Friday. Please do not put cash in the dropbox.


Set up a recurring payment that is automatically withdrawn from your checking or savings account each billing cycle.


In case of financial hardship, you can fill out the Water Payment Plan form to set up a payment plan. The City does not turn off water per City policy; however, a delinquent utility bill will incur fees and can be transferred to property taxes if a payment is not arranged. Billing staff will work with you to help maintain your water service during periods of financial hardship, so please contact the Water Department for any questions or concerns.

Understanding Your Water Bill


To view a sample water bill, please click here.


If you've received a new meter and you notice your bill is higher than usual, you have likely received an actual water meter reading after one or several estimated bills. As the City's older water meters and their radios began failing at increasing rates, it became impossible for staff to keep up with repairs and in-person readings. As a result, the Finance Department began estimating bills (of the previous three billing cycles). For some properties, these estimates may have been higher or lower (significantly in some cases) than normal. The result: several months of bills—up to a year and a half—that weren't reflective of a property's true water usage. The first actual read with the new meter is "catching up," creating a higher or lower bill.


There is also the chance that a property is experiencing an individual issue, such as a leak, extra usage because of summer activities (pools, garden and lawn watering, etc.), or something similar. If you have questions about this kind of scenario, please contact the Water Billing staff.


On October 1, 2021, the City of Ferndale approved a fee for any property that has not upgraded its water meter through the Department of Public Works (DPW). The water meter replacement late fee is $100 per billing cycle. However, any fees incurred by a property may be reimbursed to the billing account through a credit if a meter replacement appointment is made and kept.


If your meter change has been scheduled and completed, you may still see a $100 charge due to the timing of when your meter was completed and when your bill was calculated. If you see this charge appear on your bill, but have already completed a meter change, please wait until the next bill to see this fee removed. If for some reason the charge remains, and you have had your meter changed, please reach out to the Water Billing Specialist. 

Register for Water Service

Mailing Address Change

Need to change your mailing address for property taxes or water bills? Use our new online form to have your bills mailed to a different address.

Final Water Bill Request

  • Are you moving out? The best and easiest method for receiving a final water bill—for residents/ tenants and property managers—is our Final Water Bill Request Form.

Water Safety & Reports

Visit our Water Safety & Reports page for information about water testing, quality, and reporting.