Due to a system error, paper and emailed water bills sent to properties in Sections 3 and 4 of the City experienced a misprint that displays the estimated reading in place of the actual reading. This affects the amount due shown on the bill—please see the attached graphic for an example. Please note: The error does not involve the water meters themselves.

Please visit BSA, the City's payment portal, at bsaonline.com/?uid=512 to verify your property's balance and make a payment if necessary.

Next Steps:

• If you paid your bill online, you do not need further action.
• Those who paid by mail/phone whose actual balance due is more than the estimated balance will receive a credit toward the next bill.
• Those who paid by mail/phone whose estimated balance is less than the actual balance will roll that balance over to the next billing cycle.

We apologize for this inconvenience. Staff has worked to resolve the issue for future billing cycles. For questions or concerns, please visit ferndalemi.gov/resources/water or email waterbilling@ferndalemi.gov.