Current Water Service Issues

To our Horton St. residents: There is a BOIL WATER ADVISORY in effect for 24 hours for the following area: Horton St. from Mapledale South to where Bermuda and Horton intersect.

All residents in the boil-water zone have been hand-delivered a notice within the last hour containing the information you need. If you did not receive this notice, and you are not in this exact area (even if you're nearby), you do not have to boil - you're on a different main and aren't impacted.

This is a precautionary measure to ensure that standing rainwater did not enter the municipal water supply after this morning's main break. The water has been tested, will be fully flushed, and tested again in 24 hours. At that point, assuming all results are normal, the advisory will be lifted.

What To Do If Brown Water is Spotted

It can be alarming to see brown water coming out of the faucets of your house, but it’s likely to happen at some point due to water pressure fluctuations for a variety of reasons—construction, a broken water main, fire hydrant maintenance, etc. The good news is that most of the time there is no reason to worry and it's typically an easy fix.

So, what should you do if you see brown water? The first thing is to know whether there is a current issue, such as a water main repair or planned hydrant flush, that may be impacting your neighborhood's water. The City will do its best to alert residents of widespread water interruptions or the possibility of brown water in advance, or as quickly as possible once we are made aware of the situation.

Run your cold water for 5-10 minutes. The brown you are seeing is most likely due to stirred-up sediments from pressure fluctuations that can make water appear cloudy or dingy. After 5-10 minutes you should see your water run clear and safe to use. If after 10 minutes you are still seeing brown water, please report this to the City via Facebook messenger or Information@ferndalemi.gov.

If at any point a boil water advisory is in effect for any area of Ferndale, affected residents will be made aware immediately via Facebook, Twitter, the City website, and a personally delivered notice to your door.

‍